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Part Time Help Desk Support

The Desktop Support Technician will provide a single point of contact for corporate user requests in regards to PC hardware, software, printers and network resources.


  • Perform on-site analysis, diagnosis of simple to complex desktop problems for end-users.  Recommend and implement corrective solutions as needed.
  • Setup new workstations for new and current users, migrate user settings and data using industry standard tools and utilities.
  • Configure smartphones and tablet devices for Exchange Activesync.
  • Install and upgrade software and hardware on desktop PC’s, Assist users with file management, Outlook organization, and configuring Office applications.
  • Update and maintain standard PC images.
  • Collaborate with IT Manager to ensure efficient operation of the company’s desktop computing environment.
  • Utilize remote admin tools for training and troubleshooting.
  • Analyze user workflows and offer suggestions that would better utilize system resources.
  • Maintain an inventory of desktop systems, laptops, and mobile devices.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Conduct research on products for long term strategies as it pertains to the desktop computing infrastructure.
  • Perform other related duties as required

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